If you are experiencing issues with your charging session, don’t worry — most problems can be resolved quickly. Below are the most common issues and reasons why a session might fail and what you can try before contacting support.
1. The charging session does not start
In many cases, this is caused by a roaming issue between the operator and Cariqa.
What you can do:
Wait at least 2 minutes.
Sometimes the session simply needs a bit more time to start.
Try starting the session again.
If it continues to fail, please try charging at a different charging point.
2. Pre-authorization failed
Before each session, Cariqa places a temporary hold on your payment method.
If the pre-authorization fails, the session cannot begin.
Possible reasons:
Insufficient funds
Expired card or payment issue
Bank or payment provider blocking the transaction
What you can do:
Update your payment method
Add a new payment method
Try again once updated
3. The station appears free on-site but shows as occupied in the app
If a charging point appears occupied or unavailable in the app, it may be due to a delay in live data updates.
Cariqa receives status updates directly from the operator, but sometimes it may take a few minutes for the latest information to refresh in the app.
What you can do:
Refresh the app
If it still shows as occupied, try a different connector
If that doesn’t work either, move to another nearby station
4. Poor network connection
A stable internet connection is required for the charging session to start.
What you can do:
Check your phone’s signal
Move to an area with better connectivity
Restart the app if needed